Guest Services Assistant/Executive (Front Office)

Job posted on Wednesday, September 14th, 2016 at 1:40 pm
 

Company: Viceroy Hotel  Group

Location:   Abu Dhabi

Education:

Diploma  + Equivalent

Job Description:

The Guest Services Assistant/Executive is the main point of contact for our guests from arrival until departure, handling all enquiries throughout their stay in a friendly and efficient manner while always striving to exceed their expectations.

General Responsibilities Include:

  • Gives a warm welcome to our guests upon arrival
  • Takes payments from our guests upon departure and closes their bills correctly
  • Sells rooms to walk-in guests at the highest possible rate
  • Maintains the privacy of our guests and ensures that no guest details are disclosed
  • Updates the PMS timely and correctly with guest information
  • Completes check-in and check-out procedures as per the hotel standards
  • Arranges guest amenities and inspects VIP rooms
  • Interacts with guests in the lobby, directing them to their destinations and assisting them as best as possible

Skills/Knowledge Required:

  • Excellent communication skills in English; knowledge of foreign languages is an advantage
  • Energetic and enthusiastic personality
  • Highly customer service oriented

Physical Requirements:

  • Excellent personal presentation

Qualification Standards:

Education: Completed secondary school education or equivalent Hotel-related education

Experience: Needs to have a minimum of one year experience in the Front office department of a five star hotel, ideally in the United Arab Emirates or the Middle East.

Licenses or Certificates:

Grooming: All colleagues must maintain a neat, and well groomed appearance (specific standards will be provided)

To apply please click the link: https://chk.tbe.taleo.net/chk05/ats/careers/requisition.jsp?org=VICEROYHOTELGROUP&cws=1&rid=73

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